Today we picked up “The Little One’s” new shoes today Hanger Prosthetic and Orthotics. Unfortunately, the first choice of shoes ‘The Little One’ selected, somehow was not available in a therapeutic model! These Stilettos would make Bette Midler proud as she would be singing…”In These Shoes” once she laid eyes on these shoes!
As we arrived in the office of Hanger Prosthetic and Orthotics we were greeted by Shelley who assisted us last week with the fitting. Shelley is great to work with, she pulls no punches, knows what she is talking about and has a care for all her clients. It was a pleasure to work with her.
Within moments of sitting in the waiting room, the new shoes arrived and the Imelda Marcos of South Florida was back in his element. Mindful of what Shelley mentioned last week that “these shoes” would feel a little ‘loose’ at first, ‘The Little One’ was quick to comment about just that! “When I get a blister on the back of my foot from ‘These Shoes’ being loose, I will be back next week to show you!” Of course, my laughing at this statement was is not the polite thing to do!
Shelley handled the comment with grace; by the time we were ready to leave, the Imelda Marcos of South Florida had already had is eye out on another pair of shoes. Should I have really have been surprised?
The good folks at Hanger really treated us well today. There was a complete mix up with the co-pay, they admitted their error and allowed us to send in payment as we were under the impression that there was no funds due upon pick up of ‘These Shoes.’ Customer Service goes a long way in leaving a lasting impression on consumers. I knew from my previous experience with Hanger that they were a model company whose mission is to help people lead a better life. They proved it again today! It goes without saying that when you are in the people business, you need to be about the people! Hanger proved that again today. And with that, had one happy customer leaving their office today!
You see…we might have cancer, but cancer does not have us!